Corona SAFETY MEASURES

Skiing is an outdoor sport and it has been proved that it is very beneficial for your health. You are outdoors in the fresh mountain air, you are stocking up on vitamin D and you are moving a lot. And that is not only good physically, but after the restrictions over the last few months, a stay in the mountains is also good for your mental health. So therefore we are looking forward to seeing you this winter!

Ski operation Winter 2020/21

IMPORTANT INFORMATION: 

Skiing is an outdoor sport and it has been proved that it is very beneficial for your health. You are outdoors in the fresh mountain air, stocking up on vitamin D and moving a lot. The upcoming winter will be a little bit different, but one thing is for sure: Ski amadé and the ski resorts will enforce all necessary measures so that as soon as we can reopen, you can experience Austria’s greatest ski paradise in the safest possible way. Additionally, we ask you kindly to respect our COVID-19 regulations, so that we can be safe together.

For now, you can find out how skiing will take place in winter 2020/21.
We hope to be able to welcome you back as soon as possible.

Our Corona safety measures in detail

Please note: The information provided is continuously evaluated and updated.
Status: 2020/11/24

Corona Safety Measures regarding ski operation

A face mask is to be worn at all times, in the ski bus, in the ski depot, at the cashier’s desks and in the lift facility areas already while queuing and in all cable cars.

In order to guarantee everybody’s safety, the requirement to wear a face mask in the prescribed areas applies, without exception, to every guest over the age of six.

Maintain a minimum distance of one metre in the following areas: When queuing at the ticket offices, when queuing at the lift stations and ski bus stops, in all buildings accessible to the public. This regulation also applies if a face mask is being worn.

If, due to the number of passengers, and during boarding and leaving the lifts, and in the gondolas and lifts themselves, it is not possible to maintain a distance of at least one metre, this rule can be deviated from in exceptional cases if a face mask is being worn.

Disinfection possibilities are in the toilet facilities, at the ticket office area and in the ski depots.

As with all public methods of transport, a face mask must be worn and this is also the case with the cable car and chairlift. This means that the cable cars and chairlifts can be used to their full capacity (e.g. 8 people in an 8-man cable car and 6 people on a 6-man chairlift, exception aerial tramways).

As in all public transport, mouth and nose protection is required. There is no capacity limit. Although the Schlossalm aerial tramway can be occupied by 80 people, but we will fill the cabin with a maximum of 60 people.

With mobile barrier tapes, we ensure compliance with the prescribed distance regulation in the waiting areas.

Guests will be made aware of the current Corona safety regulations by means of signs and loudspeaker announcements on site.

All employees of the lift companies will be tested for Covid-19 at the beginning of the winter season or when they are hired and then will undergo daily health checks (checking temperature, checking for symptoms). If there is any suspicion, then tests will be carried out immediately and the employees are then to immediately isolate from the company/organisation.

The employees of the cable car companies are trained or instructed in Corona safety measures according to uniform guidelines and regulations.

All lift facilities (cable cars, chairlifts,…) will be regularly disinfected.

All cable cars and lifts will be aired as best as possible – Please ensure you air adequately during your ride (open windows, open the weather protection cover, etc.)

All employees, who come into direct contact with customers, will wear a face mask or will be separated from the guests with a suitable safety measure (e.g. Plexiglass).

All cable cars are public forms of transport and are subject to the same regulations.

As well as the better known face masks,  scarves and bandanas can also be used (according to the most current information), so long as they are tightly fitting. Whatever is worn for protection should be changed and washed regularly, at the very latest when it gets damp.

A face mask suitable for winter sports will be issued once with each ticket purchase.

On the slopes a face mask is not necessary.

The cable car companies each have one employee who is responsible for planning and implementing measures against Corona.

By using the Contact Tracing APP 'STOP CORONA' of the Austrian Red Cross you are helping to tackle to spread of the Corona virus – it is recommended that you use this.

Download app here

Tickets

Ski amadé lift passes will be reimbursed (depending upon usage) in the case of a Corona lockdown.

Further information concerning season passes can be found here.
Further information concerning multiday ski passes can be found here.

Top up an existing lift pass (KeyCard) online at the ticket shop using the 16-digit data carrier number on the back.

Order your lift pass at the online ticket shop and select the pick up option. Use the QR code to pick up the ticket at the ticket machine (or at the cash desk).

Register to become part of the new my Ski amadé Friends Club and receive, besides many other benefits on holiday packages or partner company offers, a personal Friends Card, which can be used as a lift pass and can always be topped up contactless.

If you order your lift pass at the online ticket shop via postal delivery, then you will automatically receive it through the post to your address.

Hotels & Accommodation

Currently, all accommodation facilities are closed until the 6th of December due to the governmental Covid-19 regulations.

As soon as we have more detailed information about the reopening of the accommodation facilities, you will find it here. To get an idea of how the safety measures in the accommodation facilities could be like after reopening, we have listed the ones for you here, which applied until the 3rd November before the closing. We hope to welcome you back as soon as possible.

  • 1 metre minimum social distancing in administration areas and for guests from different visitor groups
  • Mandatory wearing of face masks for staff who have contact with customers when entering general accessible areas in closed rooms
  • 1.5 metres minimum social distancing in common bedrooms between people who do not live in the same household

Gastronomy (on the mountain) & Après ski

Currently, all restaurants and bars are closed until the 6th of December due to the governmental Covid-19 regulations.

As soon as we have more detailed information about the reopening of the restaurants, you will find it here. To get an idea of how the safety measures in the restaurants & bars could be like after reopening, we have listed the ones for you here, which applied until the 3rd November before the closing. We hope to welcome you back as soon as possible.

 

  • 1 metre minimum social distancing in administration areas and for guests from different visitor groups
  • Mandatory wearing of face masks for staff who have contact with customers when entering general accessible areas in closed rooms
  • 1.5 metres minimum social distancing in common bedrooms between people who do not live in the same household

Ski schools 

Upon entering public places people are required to keep at least one metre apart if they do not live in the same household, from other groups and between parents and other parents. In the front office area of the ski schools, suitable room separation will be implemented, (e.g. Plexiglass).

A face mask must be worn if the minimum distance of one metre cannot be upheld, e.g. for absolutely necessary assistance during snow sports lessons or for assistance after falls (to get up etc.).

Registration of the ski school guests in accordance with the data protection regulations is required.

If possible, courses should be booked online. Please inform yourself on your chosen ski schools’ website or via telephone with regards to the respective use.

In order to make the social distancing rule (1 metre distance) simpler, manageable groups will be selected and this from the very start. Groups should then be kept as they are as best as possible.

The meeting places will be chosen to be as spacious as possible. Course schedules will be planned as far as possible in advance to avoid large group gatherings.

When using cable cars, the regulations of the cable cars must be observed. Please observe the signs and loudspeaker announcements on site.

Employees of the ski schools are trained and instructed in Corona safety measures according to uniform guidelines and regulations.

Ski schools and other related rooms, such as warming-up rooms, kindergartens and restaurants, as well as teaching aids and tools, toys etc. will be disinfected more times a day, depending upon usage.

At the children’s adventure world, toddlers are taught – this means keeping the social distance is not possible. Therefore, the snow sports instructors will wear a face mask, which is suitable for snow sports in order to be able to implement safety measures as quickly as possible.

Snow sports instructors who arrive from abroad must present a negative SARS-COV2 test to the ski school owner upon arrival. Regular SARS-COV2 testing of snow sport instructors and staff who have contact with ski school guests is planned.

Supervision of children in the ski schools

The supervision of children will be possible under special hygienic conditions. More detailed information regarding this is currently being worked out and you will be able to find it here.

Please inform yourself in advance with regards to the specific measure on the respective website of the ski schools. In any case, there will be hygienic measures fitting to the age of the children, keeping the social distance, the use of a face mask if it falls short of this, and a lot of time under supervision and moving around outside, whilst maintaining all the necessary hygienic measures.

What to do if I feel sick?

In any case, if you, fellow travelers or children feel sick, please stay in your room, do not go skiing, do not go to restaurants or attend snow sports lessons. Please inform your accommodation provider about your symptoms immediately.

If you, fellow travelers or children suffer from corona symptoms (fever, dry cough, body aches, sore throat, shortness of breath or loss of the sense of taste or smell) please call the health hotline 1450 in order to be able to clarify the symptoms.